Neon CRM Pricing: Flexible Plans for Every Business Size

Neon CRM offers a suite of flexible pricing plans tailored to meet the diverse needs of nonprofit organizations. Designed to accommodate various budgets and operational requirements, these plans ensure that organizations can select the features and support levels that best align with their goals.

By providing scalable options, Neon CRM empowers nonprofits to grow and adapt without the constraints of rigid pricing structures. This approach allows organizations to focus on their mission while benefiting from a CRM solution that evolves with their needs.

Neon CRM Pricing Plans

Neon CRM offers three distinct pricing plans to cater to organizations of various sizes and needs. Whether you're a small organization or a large nonprofit, these plans provide the flexibility to scale as your operations grow. Below is a detailed breakdown of each plan.

Essentials Plan

The Essentials Plan is designed for organizations with total revenue of $1 million or under. At $99 per month, this plan provides a comprehensive set of features to help manage donor relationships, track contributions, and streamline processes. Key features include:

• Fundraising & Donor Management: Tools to efficiently manage donor relationships, track contributions, and engage with donors to ensure continued support.
• Grant Management & Tracking: Features to oversee grant applications, track their progress, and manage funding sources effectively.
• Activity Tracking & Prospecting: Capabilities to track interactions, identify potential donors, and prioritize engagement efforts.
• Unlimited System Users: No restrictions on the number of users accessing the system, enabling your team to scale without limitations.
• Unlimited Online Forms: Create and manage an unlimited number of online forms to capture donor information, event registrations, or other key data.
• 3 Active Workflows: Automate up to three workflows to streamline donor engagement, payment processing, or internal processes, saving time and reducing manual work.
• Fundraising PCI Compliance Program: Ensures secure handling of donor payment information, providing peace of mind when processing payments online.
• Moves and Task Management: Tools to manage donor engagement strategies, set reminders, and track important tasks.
• Unlimited Emails & Letters: Send an unlimited number of personalized emails and letters to constituents, enhancing communication and engagement efforts.
• Automated Acknowledgements: Automate the sending of thank-you notes, acknowledgments, and receipts to donors and supporters, improving efficiency and donor satisfaction.
• Reporting & Analytics: Access to comprehensive reports that provide insights into your fundraising efforts, donor engagement, and organizational performance.
• Unlimited File Storage: Store an unlimited amount of files, such as donor records, documents, and reports, securely within the system.
• Constituent Login Portal: Offer donors a self-service portal to manage their own information, view donation history, and update preferences.
• Unlimited Ticket Support: Access to unlimited support tickets, ensuring you get the help you need whenever issues arise.
• Neon One Academy Group Training: Access to training resources to maximize your team's use of the CRM system, helping them become more efficient and effective.
• Open Office Hours: Scheduled times for additional support and consulting, ensuring your team has the guidance they need when needed.
• API Integrations: Ability to integrate Neon CRM with other systems, such as email marketing platforms or payment gateways, enhancing functionality and streamlining operations.
• Neon Pay Payment Processing: Integrated payment processing tools to accept donations, track payments, and manage financial data easily.
• Grants Tracking: Keep track of all grant applications and their statuses, ensuring you never miss deadlines or critical funding opportunities.

This plan is perfect for smaller organizations that need a solid CRM platform to manage fundraising and donor relationships without breaking the bank.

Impact Plan

The Impact Plan is ideal for organizations with total revenue of $5 million or under. Priced at $209 per month, this plan includes all the features of the Essentials plan, with additional capabilities to further enhance your operations:

• 15 Active Workflows: Automate up to 15 workflows, enabling you to manage more complex processes and streamline multiple areas of your organization.
• Events Management: Tools to plan, manage, and track events, including attendee registrations, ticket sales, and follow-up communications.
• QuickBooks Integration: Seamless integration with QuickBooks for financial management, making it easier to track donations, manage accounts, and generate financial reports.
• Volunteer Management: Features to recruit, schedule, and track volunteers, ensuring that your organization can efficiently manage volunteer efforts.
• Online Store: Set up an online store to sell merchandise, tickets, or other items, offering additional revenue streams while promoting your organization's brand.

This plan is ideal for mid-sized organizations that need more advanced features and integrations to support their growing operations.

Empower Plan

The Empower Plan is tailored for large organizations with total revenue exceeding $5 million. At $409 per month, this plan offers the full suite of features found in the Impact plan, plus additional premium capabilities designed for large-scale operations:

• Radius Search: Advanced search capabilities that allow you to identify potential donors within specific geographic areas, helping you target fundraising efforts more effectively.
• Live Chat & Phone Support: Priority support via live chat and phone, ensuring you have immediate access to assistance whenever needed.
• Unlimited Active Workflows: No limitations on the number of active workflows, allowing you to automate every aspect of your operations, from donor engagement to internal tasks.
• Biannual Product Roadmap Preview: Access to a preview of upcoming product features and updates, giving you insight into future enhancements and enabling you to plan accordingly.

The Empower plan is designed for large organizations that require high-level customization, scalability, and priority support to effectively manage their donor relations and fundraising efforts.

Additional Services and Add-Ons

Beyond the core plans, Neon CRM provides a variety of add-ons and additional services to enhance the functionality and adaptability of the CRM. These services are designed to help you maximize the potential of your Neon CRM system, enabling your organization to grow, optimize processes, and achieve specific goals. Below is a breakdown of the key add-ons and services available to customers.

Data & Implementation Services

Data migration and system setup are crucial when transitioning to a new CRM, and Neon CRM offers specialized services to ensure a smooth setup. This service is particularly beneficial for organizations moving from another system or those starting from scratch. Key features include:

• Data Migration: Neon CRM helps you move your existing data (such as donor information, historical transactions, and communications) into the new system, ensuring a seamless transition and preserving important records.
• System Setup: Assistance with configuring Neon CRM according to your organization’s needs. This includes setting up workflows, customizing fields, and configuring user access permissions to match your unique operational requirements.
• Starting at $349: This service provides essential setup support for organizations looking to implement Neon CRM effectively.

These services ensure that your CRM system is properly configured and that all your data is integrated and accurate, minimizing disruption during the transition.

Training & Consulting

Ensuring that your team can fully utilize the features of Neon CRM is essential for success. Neon CRM offers customized training and consulting services to ensure that your staff can leverage the system to its fullest potential. Features of this service include:

• Customized Training Sessions: Tailored to your organization’s specific needs, these training sessions cover everything from basic CRM functionality to advanced features like reporting, workflow automation, and integration with other systems.
• Consulting: Expert advice on optimizing your CRM setup, creating efficient workflows, and utilizing best practices to maximize efficiency and productivity across your team.
• Starting at $600 for Four Hours: This provides in-depth, hands-on training to ensure your team members are confident in using Neon CRM effectively.

By investing in training and consulting, your organization will be better equipped to adopt and integrate the CRM system, ensuring quicker adoption and more effective use.

Product Enhancements

Neon CRM continuously evolves to meet the changing needs of organizations. Product enhancements provide additional tools and features that support your organizational growth. These enhancements can include:

• New Functionalities: As Neon CRM grows, new features and tools are introduced to improve user experience and functionality. This could include new integrations, advanced reporting capabilities, or enhanced automation features.
• Custom Add-ons: Depending on your organization’s specific requirements, you can request custom features or enhancements to your CRM setup, enabling it to better meet your needs.

Product enhancements ensure that your CRM continues to evolve with your organization, keeping you competitive and efficient as your needs change.

Websites

For organizations looking to build or improve their online presence, Neon CRM offers customized website design and development services. This add-on is ideal for organizations needing a functional website that integrates directly with their CRM system. Key features include:

• Custom Website Design: Neon CRM’s team works with you to design a website that reflects your organization’s branding, message, and goals.
• Integrated with CRM: Your website can be directly integrated with the Neon CRM system, allowing for seamless data flow. For example, online donation forms, event registrations, and membership sign-ups can feed directly into the CRM, ensuring data is accurately captured without manual entry.
• Responsive Design: Ensure that your website is fully responsive, meaning it will perform well on all devices, from desktops to mobile phones, improving user experience and engagement.

This add-on helps you build a professional online presence that complements your CRM system, streamlining both online engagement and backend management.

Membership Tools

For organizations that manage memberships, Neon CRM offers membership management tools. These tools allow you to efficiently track and manage membership details. Key features include:

• Tracking Membership Levels: Manage different membership tiers and benefits, ensuring members receive the appropriate perks and recognition based on their level of involvement.
• Renewals and Billing: Automate membership renewals and payment processing, reducing administrative workload and ensuring that members stay up-to-date with their contributions.
• Member Insights: Use the CRM’s reporting tools to track member engagement, retention rates, and financial contributions, providing valuable insights into how to grow and retain your member base.

With membership tools, you can ensure that your membership management process is streamlined, reducing administrative burdens and enhancing member experience.

Radius Search

The Radius Search tool is an advanced feature that enables you to uncover donor insights within a specific geographic area. This tool is valuable for targeting local donors or organizing region-specific campaigns. Key features include:

• Geographic Targeting: Use the radius search to find potential donors, sponsors, or volunteers within a defined distance from your organization’s location or event.
• Enhanced Donor Engagement: Identify key donor prospects who are local to your area, enabling you to personalize outreach and strengthen community engagement.
• Efficient Fundraising: By focusing on a specific geographic area, you can optimize your fundraising efforts and increase the likelihood of gaining support from individuals who are more likely to engage with your cause.

The radius search tool helps enhance your targeting efforts, allowing for more focused and effective outreach campaigns.